How To Claim
Are you a Winner? Here’s how to claim:
Claiming a North Carolina Education Lottery (NCEL) prize is simple. An original winning ticket must be presented and verified in order for the prize to be paid. A lottery ticket is a bearer instrument until signed.
- Prizes with a value of less than $600, including free tickets, can be collected at any NCEL retailer or Regional Office. See Regional Office location map below or use our zip code search to find a retailer near you.
- Prizes with a value between $600 and $99,999.99 must be claimed at NCEL headquarters, any NCEL Office or by mail using an NCEL prize claim form. Prizes of $100,000 or more must be claimed in person at NCEL headquarters.
- For all prizes of $600 and above, photo I.D. and proof of Social Security number is required.
- Prize winnings are subject to Federal and State taxes.
Claim Forms
Any Lottery prize can be claimed by mail at the following address:
North Carolina Education Lottery
P.O. Box 41606
Raleigh, NC 27629-1606
The North Carolina Education Lottery Comission is not responsible for tickets which are lost by the US Postal Service or any other carrier. If you have questions on how to claim your winnings, contact Player Services at (877) 962-7529 for more information.
Redemption Timeframes:
Instant Scratch-Off Tickets must be redeemed or claimed no later than the end of the NCEL's business day (standard local time), as posted by the NCEL, on or before the 90th calendar day after the announced end of game date. If mailed, the ticket must be received by the NCEL within 90 days. Postmarks will not satisfy this requirement.
Online Tickets must be redeemed or claimed no later than the end of the NCEL's business day (standard local time), as posted by the NCEL, on or before the 180th day of the drawing for which the ticket was purchased. Postmarks will not satisfy this requirement.
Office Claim Center Hours: 9:00a.m. to 5:00p.m.
Asheville Regional Office & Claim Center
828-251-6223
16-G Regent Park Blvd.
Asheville, NC 28806
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Greensboro Regional Office & Claim Center
336-218-5724
Stonesthrow Crossing Shopping Center
3711 Farmington Drive
Greensboro, NC 27407
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Charlotte Regional Office & Claim Center
704-523-4898
77 Corporate Park
400 Clanton Road
Suite 400-F
Charlotte, NC 28217
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NC Education Lottery Headquarters
Raleigh Claim Center & Regional Office
919-301-3637
2100 Yonkers Rd.
Raleigh, NC 27604
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Wilmington Claim Center
910-350-2000
Market Station
5214 Market Street, Suite 108
Wilmington, NC 28405
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Greenville Regional Office & Claim Center
252-756-7992
2790 Dickinson Avenue, Suite A
Greenville, NC 27834
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